Return Policy

We understand that sometimes items may not meet your expectations. That's why we offer a hassle-free return policy to ensure your satisfaction. Please read the following guidelines carefully:

Timeframe for Returns: You have a 2-day window from the date of purchase to initiate a exchange and a 1 day to initiate a return.
Eligibility for Returns: Returns or exchanges are accepted if the item received:
- Is the wrong size.
- Has a manufacturing defect.
Condition of the Item: The item must be unused, unworn, and in its original packaging with all tags attached.
Initiating a Return: Customers can request a return directly from their account on our website within the stipulated timeframe. Alternatively, you can contact our customer service team for assistance.
Return Process: Once your return request is approved, you will be provided with instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.
Refund Policy: Refunds for eligible returns will be processed on the same day the returned item is received and inspected. You will receive the refund via the same method of payment used for the original purchase.
Exchanges: If you wish to exchange the item for a different size or color (subject to availability), please specify your preference when initiating the return. We will do our best to accommodate your request.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately for assistance. We will arrange for a replacement or refund as per your preference.
Final Sale Items: Please note that items marked as "final sale" are not eligible for returns or exchanges unless they arrive damaged or defective.
Proof of Purchase: To facilitate the return process, please retain your proof of purchase (receipt, order confirmation, etc.).
Additional Terms: Our return policy is subject to change without prior notice. We reserve the right to refuse returns that do not meet the above criteria.

At UO, we strive to provide exceptional customer service and ensure that you are completely satisfied with your purchase. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We're here to help!